Privacy Policy Overview

We at SurgeTick Digital, LLC (“we,” “us,” “our”) respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website (surgetick.com), purchase our goods or services, engage with our AI-powered features (including Voice AI agents), or interact with us on social media.

Please read this Privacy Policy carefully. We will alert you to any changes by updating the “Effective Date” at the top. Changes become effective immediately upon publication on our website, and continued use of our site constitutes acceptance of any revised Privacy Policy. We encourage you to review this policy periodically.

Information That We Collect

We collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By using our site, you consent to our collection, use, processing, and limited sharing of data as described below.

Personal Data

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You provide this information voluntarily when you register with our website, make purchases, fill out forms, submit support tickets, or participate in activities associated with our site. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits or making purchases.

Derivative Data

Derivative data is information our servers automatically collect when you access our website, such as your IP address, browser type, the dates and times you access our website, and the specific pages you view. If you are using a mobile device, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our site.

Voice and Conversation Data

When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. You will be notified when voice recording begins and have the option to opt out. You can withdraw consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.

Financial Data

Financial data relates to your payment method, such as credit card or bank transfer details. We collect financial data to allow you to purchase products or services from our website. We store limited financial data. Most financial data is transferred to our payment processor, Stripe, and you should review their Privacy Policy to determine how they use, disclose, and protect your financial data: https://stripe.com/privacy

Social Networking Data

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, or other social networking sites, which may include your name, username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

AI Technologies and Data Processing

AI-Powered Features and Services

We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to:

• AI voice agents for automated call handling and customer assistance
• AI text agents for customer support and communication
• AI-powered CRM automation and workflow management
• AI features integrated into our digital marketing products and services

How We Use AI With Your Data

Our AI systems may process your personal data for the following purposes:

• Analyzing customer interactions to improve service quality
• Automating responses to common inquiries
• Providing personalized recommendations and service delivery
• Quality assurance monitoring
• Enhanced security and fraud detection

AI Data Protection Commitments

We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we:

• Do not use AI to make automated decisions with significant legal or similar effects without human oversight
• Implement technical safeguards to prevent unauthorized access to data processed by our AI systems
• Maintain transparent AI processes with appropriate human supervision
• Regularly test and audit our AI systems for security vulnerabilities and compliance with this privacy policy
• Apply the principle of data minimization to ensure our AI systems only process the data necessary for their intended functions
• Provide you with the right to opt out of AI-based processing where feasible

Voice Recording and Processing

When you interact with our AI voice agents:

• Voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement
• You will be notified when voice recording begins and have the option to opt out
• Voice data may be transcribed into text for further processing
• We implement enhanced security measures for voice data
• You can request deletion of your voice recordings by contacting edem@surgetick.com

How We Use Your Information

Your information allows us to offer you certain products and services, fulfill our obligations to you, customize your interaction with our company and website, and allow us to suggest other products and services we think might interest you. Specifically, we may use the information described above to:

• Create and administer your account
• Deliver any products or services purchased by you
• Correspond with you
• Process payments or refunds
• Contact you about new offerings that we think you will be interested in
• Interact with you via social media
• Send you a newsletter or other updates about our company or website
• Request feedback from you
• Notify you of updates to our product and service offerings
• Resolve disputes and troubleshoot any problems
• Compile anonymous statistical data for our own use
• Prevent fraudulent activity on our website
• Analyze trends to improve our website and offerings
• Train and improve our AI systems
• Provide AI-powered customer support and product features

How We Protect Your Information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

For AI-processed data, we implement additional security measures, including:

• Encrypted storage of voice recordings and transcripts
• Access controls limiting which staff can access AI-processed data
• Regular security audits of our AI systems
• Data anonymization techniques where appropriate
• Regular deletion of AI training and processing data when no longer needed

Data Sharing Commitment

We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Limited Sharing With Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

• Payment processors (Stripe) – solely for the purpose of processing your payments
• Email service providers – solely for sending communications you have opted into
• Website hosting services – solely for the purpose of hosting our website and its content
• SMS message aggregators and providers – solely for delivering text messages you have opted into receiving
• CRM platform providers – for client relationship management and automation
• AI technology providers – to power our AI-enabled features and services
• Cloud storage providers – for secure storage of data processed by our systems

SMS / Text Message Privacy

This section is critical to our commitment to protecting your mobile information and complying with all applicable messaging regulations.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy regarding these communications:

• No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
• Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
• Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment confirmations, service reminders, account information, estimate details, and promotional messages you have explicitly opted into.
• Opt-Out Control: You can stop receiving text messages at any time by texting “STOP” to our messaging number. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.
• Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at edem@surgetick.com or 773-303-6023.
• Message Frequency: Message frequency may vary. Message and data rates may apply. Please contact your wireless provider for details about your text plan or data plan.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Other Limited Disclosures

We may also disclose your information:

• As required by law, such as to comply with a subpoena or similar legal process
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• To enforce our Terms of Service
• In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern

Cookies

We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features may be disabled and some of our services may not function properly.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users: https://support.google.com/adwordspolicy/answer/1316548?hl=en

Opting out of Google Analytics: You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information about Google’s Privacy Policy, please visit: https://policies.google.com/privacy

Data Retention

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that is no longer needed for any of the purposes listed above will be permanently deleted.

For AI-processed data, including voice recordings and interaction data:

• Voice recordings are typically retained for no more than 90 days unless a longer retention period is necessary for legal compliance or dispute resolution
• Conversation transcripts may be retained for up to 12 months to improve our AI systems and service quality
• Anonymized or aggregated data derived from AI interactions may be retained indefinitely for analytical purposes

We will honor your request to delete your data unless we are required by law to retain access. Note that we cannot control the retention policies of third parties. If you wish to have any third parties delete your data, you will need to contact those third parties directly.

Security of Your Information

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

Your Rights

You have certain rights with respect to your personal data:

• Update Account Information: You have the right to update or change any information you have provided to us by contacting edem@surgetick.com.
• Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you and for what purposes.
• Change Consent: You have the right to change your consent to our use of your information at any time.
• Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you.
• Transfer Your Data: You have the right to request that we gather and transfer your data to another controller in a commonly used and machine-readable format.
• Delete All Data: You have the right to request that we delete all data we hold about you. Such a request may result in termination of your account with us.

AI-Specific Rights

• Right to opt out of AI voice recording at any time
• Right to access information about any significant decisions made about you by our AI systems
• Right to human review of any decision made solely by automated means
• Right to request deletion of any voice recordings, transcripts, or other data collected through interactions with our AI systems

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously
• Our Privacy Policy link includes the word “Privacy” and can be easily found on our website
• You will be notified of any Privacy Policy changes on our Privacy Policy page
• You can change your personal information by emailing us

How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

California Consumer Privacy Act (CCPA)

Any California resident may request, free of charge, the personal information we have collected or stored about themselves. For security purposes, we reserve the right to ask for verification of your identity and proof of your California residency at the time of your request.

California residents have a right to request the personal data we have collected, or request deletion of the personal data we have collected, including personally identifying information, commercial information, geolocation data, professional or employment-related information, and voice recordings and transcripts from interactions with our AI systems.

We DO NOT sell your data. California residents can email us at edem@surgetick.com to explicitly request to opt out of any future data sales, should our policies change.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13 and do not knowingly collect personal information from children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:

• We will notify users via email within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Contact Information

If you have any questions about this Privacy Policy, please contact us using the information below:

SurgeTick Digital, LLC

73 W Monroe St, 5th Floor

Chicago, Illinois 60603

United States

Email: edem@surgetick.com

Phone: 773-303-6023

Website: https://surgetick.com

Last Updated: March 19, 2026